Frequently Asked Questions

Please email help_melttherapy@snippmail.com.

Any Carnation^® hot chocolate qualifies for this promotion.

Participants with qualifying receipts will have until 29 Feb 2024 to send in a receipt.

Participants will receive their Melt Therapy Kit in 4 to 6 weeks from redemption date.

Between November/01/2023 at 12:00:00 am Eastern Time (ET) – February 29/2024 at 11:59:59 pm ET, at participating retailers or online, for one (1) qualifying purchase of $10.00 CAD or more (after discounts and before taxes) of one (1) or more qualifying Nestle^® Carnation^® Hot Chocolate products*, in one (1) transaction, receive a Carnation^® Melt Therapy kit with customized marshmallows and a $2.00 CAD coupon towards future purchases of Carnation^® Hot Chocolate products (“Reward”) which will be sent via physical mail after successful validation of the qualifying purchase. While supplies last. Open to legal residents of Canada (excluding Quebec) who have reached the age of majority at the time of participation. Terms and conditions apply. Register online at www.madewithnestle.ca/CarnationMeltTherapy. Once registered, submit an image of the receipt(s) of your qualifying purchase(s) by February/29/2024. Rewards cannot be combined with any other offer. Promotional offer can be suspended at any time with no prior written notice or consent. *List of qualifying Nestle^® Carnation^® Hot Chocolate products, full terms and conditions of Reward, and the Privacy Policy can be found at www.madewithnestle.ca/CarnationMeltTherapy. LIMIT of three (3) Rewards per household.

Frequently Asked Questions

What do I do if I am having trouble participating in the program?

What are the participating products?

How long do I have to send in my receipt?

How long after my submission will I receive my reward?